What is the Bata Club Loyalty Program?

 

Bata Club Loyalty Program is the flagship program of Bata Shoes Singapore Pte Ltd. (“Bata”), designed exclusively to reward its loyal customers. The program membership entitles you to various discounts, rewards and privileges offered by Bata from time to time. Just register to the program using your mobile number and email address. To avail such benefits offered by Bata, you have to quote your mobile number at the billing desk at any Bata Retail Store or login to your registered account while shopping online on our website (bata.com.sg) to receive your membership discount.

 

BATA CLUB SUBSCRIPTION

 

Subscription - How do I become a member?

To enroll to Bata Club from stores you need to register for an account using your name, mobile number, email address and birthday at the time of shopping. You are strongly encouraged to opt into our marketing updates, to receive prompt updates on vouchers and other promotions.

 

A confirmation SMS and email will be sent to your number indicating the completion of the registration process.

 

To enroll to Bata Club from website (bata.com.sg), you just need to register from our website www.bata.com.sg.  Along with the mobile number, you will also need to share your email address and few other profile details such as your name, birthday, preferences, etc.

 

You will be signed-in to your account just after registration indicating the completion of the registration & Bata Club enrolment process. 

 

How does a mobile number-based loyalty program work?

 

We consider your mobile number and email address as your unique identification which also serves as member ID. To avail the benefits of the program, quote your mobile number or email address at the cash desk every time you shop at Bata stores.

 

If you are shopping from our website (bata.com.sg), you will have to login using your ID & password (which you had used at the time of registration) to avail your membership benefits.

 

By opting into the Bata Club membership, all updates, offers and exclusive Bata events will be communicated to you via email or SMS to your registered mobile number and/or email address from time to time.

 

You can also login to www.bata.com.sg using your registered mobile number to check your eligible offer coupon codes. Some offers will also be associated with a unique Gift Voucher coupon code. To redeem those offers, you just need to quote/show the unique GV code at the cashier or enter the GV Coupon code while shopping on bata.com.sg.

 

BENEFITS - WHY SHOULD I BECOME A MEMBER?

 

Bata Club gives exclusive discounts, rewards, and privileges to its registered members from time to time.

 

 Member Points System:

 

 

At each stage of your membership with Bata, you will be entitled to different discounts.

 

With the accumulation of every 250 points, you will be able to redeem $12.50 off your purchase in store. Redemption of points will only be done in denominations of 250.

 

Member Benefits:

- Earn 1 point for every $1 spent in Bata stores or on Bata.com.sg!

- Get up to 25% off during your Birthday month on a single transaction (depending on your membership tier)

- Get 10% off during your Bata Club Anniversary month on a single transaction, to thank you for being a part of the Bata Family!

- Spend at least $100 within 2 transactions and get bonus points of 200 points, for your next purchase!

- Invitation to exclusive Bata events and launches

- Access to exclusive Bata Sale previews

 

New Member – Welcome Kit: 

- Receive 100 points when you register as a new Bata Club member!

- 10% discount off your second purchase (with min. spend of $50 in a single receipt)

- Complete your profile and preferences online for more bonus points!

 

New members will start getting joining benefits immediately after they start shopping with us (i.e., from their second transaction).

 

Redemption

 

Points can be redeemed for purchases both in Bata stores and Bata.com.sg. You will be required to verify an OTP sent to your mobile number during the redemption process.

 

Redemption of points will only be done in denominations of 250. Every 250 points will entitled a value of $12.50.

 

 *Please note that all dollar values listed are in Singapore dollars.

 

 

FREQUENTLY ASKED QUESTIONS (FAQ)

 

As of 10 August 2022, Bata Club introduced a revamped Bata Club program for our members.

 

Q: When & how can I redeem my points?

 

Bata Club points can be accumulated with every purchase in store, they can be collected. For every $1 spent in store, you will be entitled to 1 point. In the case of values accumulated that are not on the dollar, the amount will be rounded to the nearest dollar value.

 

 

Q: What is the validity of Bata Club points?

 

Points are valid for a total of 1 year from the date of purchase. However, in the case of bonus points issued due to special items like profile update or survey, these points will only be valid for 3 months.

 

You may check the amount of points you have in stores or on Bata.com.sg; by logging into your Bata Club account.

 

 

Q: How can I redeem my vouchers?

 

With the accumulation of every 250 points, you may head down to your nearest Bata Club Singapore store (click here to find your nearest store). Upon selecting your items, proceed to the cashier with your items and mention that you wish to redeem your points.

 

Our friendly Bata team will request for your mobile number to login to the system and find out the number of points you wish to redeem. Upon verification, you will be required to provide the 6-digit OTP sent to your registered mobile number to ensure the transaction goes through.

 

Please note that redemption is done in denominations of 250 points, worth $12.50.

 

Kindly note that the full amount must be utilized, and any unutilized amount will not be refunded in cash, credit or vouchers. Refer to our full list of Terms & Conditions below.

 

Q: What happens if I return or exchange merchandise that I bought?

 

In the case of exchange of merchandise, replacement should be made for the exact amount paid for the article. No additional points will be credited.

 

Returns are evaluated on a case-by-case basis by our customer service team.

 

 

Q: how do I check my membership status, update profile and available points?

 

Currently, this function is only available in Bata stores, where you can provide your mobile number to our Bata team to check your status and available points.

 

On Bata.com.sg, you may also login to your account via My Account, and select Edit Information.

 

You will also be notified via SMS in the case of membership tier change.

 

Q: Do I have a membership card?

 

No, we don’t issue membership cards at Bata Singapore. You may use your mobile phone or email address to login at stores or on Bata.com.sg.

 

 

TERMS AND CONDITIONS

 

Discount vouchers for products are applicable for regular-priced items only, excluding ongoing promotional items, star buys, international brands, Pinoso & Caterpillar safety boots, character-licensed brands, shoe care products and hosiery (including socks).

 

All products are applicable for points accumulation in your Bata Club account.

 

Please note that Bata Club promotions are subject to ongoing terms and conditions:

 

- All vouchers are valid for a one-time use before expiry date.

- Discount is valid on regular-priced items only.

- Discount is not applicable with purchase of international brands, character-licensed brands, shoe care products and hosiery.

- Voucher is redeemable only at Bata retail stores, except bata.com.sg and Takashimaya departmental store.

- Voucher cannot be used in conjunction with other ongoing in-store promotions and offers.

- Multiple vouchers cannot be combined in a single transaction.

- Voucher is not exchangeable for cash/credit (whether in part or full); if voucher’s value is not fully redeemed, no refund in cash/credit will be given for the balance.

- Redemption will not be accepted after the expiry date.

- Bata Singapore reserves the right to amend the terms & conditions without prior notice.

- Other terms & conditions apply.

 

Please refer to our full terms & conditions here (Terms & Conditions (Sale) - Bata Shoe Singapore). You may also contact us at customerservice.sg@bata.com.